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This section is for general questions about B2C Europe, its products, services and activities and questions about this website.

Please use our Track & Trace service for any question you may have regarding your specific parcel delivery status. If the answer to your question is not displayed below then please don’t hesitate to contact us using this form.

Sorry we can’t help you. B2C Europe only provides services to online retailers and businesses including large ebayers.
For more information about your order please contact the customer service department of your online retailer. If they direct you to B2C Europe we advise you to go to to check the status of your order.
Unfortunately no, it isn't. Once a parcel is posted we can't change the destination address. Parcels with an incorrect or incomplete address will be returned to the online retailer you placed you order with.
Yes, you can. Just go to the print option and choose reprint label. This option is only applicable for reprinting the label. You can't change the delivery address.
You can send us an email with your pick-up request or cancelation, 24 hours in advance. You will receive an email confirmation. Cancelation for regular pick-up must be done before 09:00 in the morning.
For any country that is not a member of the EU, the parcel needs to contain a commercial invoice inside and a CN22 label affixed to the outside of the parcel. This applies for parcels with a maximum value of €425. For parcels with a commercial value over €425 you will need to affix a CN23 label to the outside.
Based on your service requirements we will provide you a tailor made offer, including the expected distribution rates and transit times per country or postal code. This will enable you to inform your consumers in advance about the distribution costs and the cost of returns.
Yes, you can. B2C Europe offers single web interface solutions that are really easy to implement in your e-commerce module. We provide plug-in's for various software platforms and user friendly manuals for the IT integration. Our IT support team will be available to assist you.
Yes, we can. B2C Europe is expert in Europe in cross-border E-commerce. We provide our customers with distribution and return shipping solutions worldwide, with a focus on European destinations. Our customers can also access our webportal " Customer- Pages" to track delivery status, run reports and register claims. You can contact your local sales representative to discuss your specific needs.
Compensation for loss and damage depends on the selected service. We invite you to use the claim form on our web portal "Customer-Pages". Simply fill in the ordernumber and our computer system will complete your details. There is a dedicated field to post your comments if you want to give us more details. Please add the invoice with the claim form so we have all details we need to handle your claim. Our Customer Service team will normally respond within 24 hours. You can follow the update under "All claims" in your Customer Pages.

Do you want to track your parcel or have other questions? Please use our FAQ and Track & Trace.

can't find your question? Just ask us below.