Customer service: +31 (0)20 – 2443 301

Our solutions

Return your parcel

Our consumer friendly and affordable return solution

Our consumer friendly and affordable return solution

Integrated returns service from 19 European countries

Consumers don’t buy without a reliable and affordable returns solutions. B2C Europe offers free and paid returns solutions all over Europe. Our ReturnYourParcel web service is simple to install. B2C Europe is the trusted European returns partner of Amazon, Google and Showroom Privé.

  • A clever combination of postal operators and international couriers
  • Straightforward and easy-to-use
  • Choose between our return portal or our API solution

Track & trace available
Max 15 kg
Max 60x40x40 cm
Local scan within 3 days
Label instructions available in 16 languages
Fast reimbursement for your customers
Pre-paid or consumer-paid labels available

How does it work?

1. Register

To become a customer, click here and complete the form.

2. Receive details

We will send you the rates, terms and conditions and the login details of the sellers’ portal.

3. Enter sellers’ portal

Login to our portal, this portal allows you to enter or upload return data and generate Free to consumer or Paid by consumer returns labels for your customers.

4. Send return labels

Our sellers’ portal will allow you to send returns labels by email to the customer.

5. Select paid or free service for each package

For each individual return shipment, you can select a “Free to consumer” or “Paid by consumer” label.

6. Print return label

The customer will print the returns label and affix this to the return package.

7. Payment

We will charge your credit card or debit your bank account or send you a weekly invoice.

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