Reverse logistics
Create a seamless return experience for your customer
Returns are easy and simple from now on
Implementing a simple return service for multiple countries is no walk in the park. It costs a lot of time, energy and money. So how to ensure a seamless return solution for you and your consumers? With our reverse logistics solution, you can offer free-to-consumer or paid-by-consumer labels and provide label instructions in the local language.
After being dropped off at the local post office, the returns are transported to our international HUBs via our line-haul and finally dropped off of your warehouse. Guess what’s best about our solution: we provide a domestic returns experience for your customer. Together with our European road transport network, we provide a full end-to-end and cost effective international returns solution.
B2C Europe is currently the only company able to offer return services via local post offices or convenience stores via a single web interface. A clear returns process increases your customer’s trust, more online shopping purchases, fewer abandoned carts, and a competitive advantage. So let’s get started.
Access to a local return solution within 24 hours
ReturnYourParcel is a simple, free to consumer or paid by consumer return service for online retailers available in 19 European countries and translated into 16 languages, operating via local post offices or convenience stores. Online retailers can sell their products throughout Europe using a single returns process, without the need for costly investments in IT or international warehousing.
Reverse logistics for 19 countries
- Fully tracked return solution, increasing customer retention
- Straightforward and easy to use interface for label generating and tracking
- Post office and Click & Collect networks in one solution
- No hidden fees. Total cost control
- Also available when you use another carrier for international home deliveries
- Compliant with EU directives to offer consumers an affordable domestic return solution
The benefits for you
Pre-Paid or consumer-paid labels available
Fast reimbursement for your customers
Straight forward and easy-to-use interface
Interface available in 16 languages
Track and trace available
Our platforms
Customer Pages
With our Customer Pages platform, we offer you an easy-to-use customer portal solution where you can process your orders, in a unified way, from the different platforms and marketplaces you use.
TrackYourParcel
With TrackYourParcel, you provide your customers a branded, dynamic end-to-end Track & Trace system with full visibility. From the moment of pre-alert until the moment of delivery.
Choosing a multi-carrier strategy is best for e-commerce logistics. Here’s why.
How do you scale up your business while ensuring you provide the highest standard of shipping services? A multi-carrier strategy could be the answer.
How to profit from a truly integrated parcel supply chain in Europe
Europe is one of the most advanced markets in e-commerce with fairly complex parcel delivery supply chains. Building on our core expertise, we create logistics solutions for e-commerce that integrate with your entire supply chain.
Maersk completes the acquisition of B2C Europe Holding B.V.
Maersk announced its intent to acquire B2C Europe on August 6th, 2021 and today it is announced that A.P. Moller – Maersk has completed the acquisition.
