Reverse logistics
Create a seamless return experience for your customer
Returns are easy and simple from now on
Implementing a simple return service for multiple countries is no walk in the park. It costs a lot of time, energy and money. So how to ensure a seamless return solution for you and your consumers? With our reverse logistics solution, you can offer free-to-consumer or paid-by-consumer labels and provide label instructions in the local language.
After being dropped off at the local post office, the returns are transported to our international HUBs via our line-haul and finally dropped off of your warehouse. Guess what’s best about our solution: we provide a domestic returns experience for your customer. Together with our European road transport network, we provide a full end-to-end and cost effective international returns solution.
B2C Europe is currently the only company able to offer return services via local post offices or convenience stores via a single web interface. A clear returns process increases your customer’s trust, more online shopping purchases, fewer abandoned carts, and a competitive advantage. So let’s get started.
Access to a local return solution within 24 hours
ReturnYourParcel is a simple, free to consumer or paid by consumer return service for online retailers available in 19 European countries and translated into 16 languages, operating via local post offices or convenience stores. Online retailers can sell their products throughout Europe using a single returns process, without the need for costly investments in IT or international warehousing.
Reverse logistics for 19 countries
- Fully tracked return solution, increasing customer retention
- Straightforward and easy to use interface for label generating and tracking
- Post office and Click & Collect networks in one solution
- No hidden fees. Total cost control
- Also available when you use another carrier for international home deliveries
- Compliant with EU directives to offer consumers an affordable domestic return solution
The benefits for you
Pre-Paid or consumer-paid labels available
Fast reimbursement for your customers
Straight forward and easy-to-use interface
Interface available in 16 languages
Track and trace available
Our platforms
Customer Pages
With our Customer Pages platform, we offer you an easy-to-use customer portal solution where you can process your orders, in a unified way, from the different platforms and marketplaces you use.
TrackYourParcel
With TrackYourParcel, you provide your customers a branded, dynamic end-to-end Track & Trace system with full visibility. From the moment of pre-alert until the moment of delivery.
How to avoid lost e-commerce sales and reduce cart abandonment
Before they buy a product, consumers want to know how to return it if necessary and whether there are costs involved. If this information is not easy to find on the website, the consumers could leave the online store early.
Parcels returns: never been easier
It’s important to communicate a clear return policy on the website. An unclear return policy can result in lower sales, because consumers will drop out. On the other hand, a clear parcels returns policy can increase the purchase intention.
Fast and accurate customs clearance?
Efficient cross-border freight traffic is key to optimizing profitability, so it pays off to have an expert like us by your side. We’ll guide you through the complex international regulations and customs clearance process, so your products arrive on time and in perfect condition.
